Effective Date: Sep 30 ,2019
Welcome to Nairobi Bus Hire. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Who We Are
Nairobi Bus Hire is a transport service provider offering tourism, airport transfers, and corporate travel solutions across Kenya and Tanzania. This Privacy Policy applies to all visitors, users, and customers of our website and services.
2. Information We Collect
We may collect both personal and non-personal information, including:
- Personal Information: Name, phone number, email address, pickup/drop-off locations, company name, travel dates, and payment details (if applicable).
- Non-Personal Information: Browser type, IP address, device type, referral sources, and website usage behavior through cookies and analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Process bookings and reservations
- Respond to your inquiries or support requests
- Improve our website and service offerings
- Send booking confirmations, invoices, and service-related communications
- Conduct customer satisfaction surveys
- Comply with legal obligations
4. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. However, we may share information with:
- Service providers (e.g. drivers, payment processors, and email providers) strictly for service delivery
- Legal authorities where required by law
- Partner transport companies when coordinating cross-border or outsourced trips (always under data protection compliance)
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Enhance site functionality
- Remember user preferences
- Analyze traffic and user interaction via tools like Google Analytics
You may disable cookies in your browser settings, but this may affect your browsing experience.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, including satisfying legal, accounting, or reporting requirements.
7. Data Security
We implement appropriate security measures (SSL encryption, firewalls, secure servers) to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
To exercise these rights, contact us at:
📧 [email protected]
📞 +254 727377771 / +254707945599
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies when visiting them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website or services after such changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:
Nairobi Bus Hire
📍 Nairobi, Kenya
📧 [email protected]
📞 +254 710354845